Inbound Booking
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AI Voice Agents That Answer, Qualify & Book Calls 24/7
Human-sounding phone agents that handle inbound/outbound calls, book appointments, update your CRM, and never miss a lead.
How It Sounds
Lead Qualification
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Collections / Payment Follow-up
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Outbound Re-activation
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Not just a talk, but the process managament
Synapora doesn’t just talk — it runs the workflow. During the call it qualifies the request, checks availability, and books the appointment. Right after the conversation, the lead is created in your CRM, tasks and tags are added, and an automated follow-up message is generated and sent via the right channel (SMS, WhatsApp, or email) based on your workflow.
Caller conversation
Real-time captions from the phone call
Agent Actions
The agent manages the workflow — not just the conversation
CRM Updates
Everything is logged automatically
Industry Call Examples
Dental Scheduling
Inbound Call
The AI agent answers pricing and insurance questions, offers available slots, books the appointment, and creates a “New patient lead” in your CRM automatically.
Roofing / Home Services
Storm Damage
The AI agent triages urgency, collects the address and insurance info, schedules an inspection, and logs “Inspection scheduled” in your CRM with notes.
HVAC
Urgent Service
The AI agent runs quick triage, books an urgent visit from two available windows, and creates a work order with symptoms and access notes.
Real Estate
Rental Inquiry
The AI agent qualifies the lead (budget + move-in), schedules a showing, and saves a complete inquiry record in your CRM.
E-commerce
Order Status / Return
The AI agent verifies the order, shares status and tracking, and creates a support ticket for delays, refunds, or returns — end to end.
Payment
Invoice Reminder
The AI agent sends polite invoice reminders, captures intent, delivers a payment link via SMS/email, and logs the outcome in your CRM.
Handoff & Failsafes Built In
Human takeover, anytime
Switch from AI to a live teammate instantly — via dashboard, hotkey, or routing rules. The customer never feels the transition.
Smart escalation rules
Auto-escalate based on intent, risk level, keywords, or confidence score — for refunds, legal topics, VIP clients, or complex cases.
Recording + auto summaries
Every call can be recorded, transcribed, summarized, and sent to your team — with tasks and CRM updates created automatically.
Topic guardrails & compliance
Define what the agent can and can’t discuss. Block sensitive topics, enforce approved phrasing, and keep responses aligned with your policies.
Integrations
Calendars
CRMs
Custom API
Google Sheets
Helpdesk
Payments
Calendars
CRMs
Custom API
Google Sheets
Helpdesk
Payments
What You Get with Synapora
Inbound + Outbound Calls
Handle incoming requests and proactively follow up with leads — automatically, 24/7.
Appointment Booking
Check availability, confirm details, and book meetings in seconds — no manual back-and-forth.
CRM Updates & Tagging
Create leads, update fields, apply tags, and open tasks while the call is still happening.
Team Notifications
Send summaries, action items, and alerts to your team instantly — so everyone stays in sync.
Multi-Language Support
Talk to customers in their preferred language with natural voice and accurate intent handling.
Analytics & Call Logs
Track outcomes, review transcripts, and audit call history to improve performance over time.
FAQ
Quick answers about setup, integrations, security, and support.
Synapora’s Voice Agents are designed to sound natural and conversational — with realistic pacing, intonation, and pauses (not robotic “text-to-speech”). In most common scenarios (booking, FAQs, lead qualification), customers typically perceive it as a well-trained human assistant.
Yes. The agent can check availability, suggest time slots, confirm details, and book directly into your calendar or scheduling system. It can also collect required info (name, phone, service type, notes) and automatically create or update the record in your CRM.
Yes. You can define clear handoff rules (e.g., VIP customers, complex questions, upset callers, specific intents). When a transfer happens, the agent passes the full context — caller details, intent, and the conversation summary — so your team can continue without repeating questions.
We integrate with the tools you already use: CRMs, scheduling platforms, help desks, and internal databases. Typical integrations include HubSpot, Salesforce, Zoho, Pipedrive, Calendly, Google Calendar, Outlook, and common support systems. If you have a custom setup, we can connect via API, webhooks, or automation tools.
We take privacy and security seriously. Access is controlled, data is handled according to your policies, and integrations can be configured to minimize stored information. For regulated industries, we can align the setup with your compliance requirements and define what is collected, where it’s stored, and who can access it.