Privacy Policy

1. Introduction

This Privacy Policy explains how Synapora (“we,” “us,” “our”) collects, uses, and shares information when you visit [Your Website] (the “Site”) or contact us about our services.

 

2. Information We Collect

We may collect:

A) Information you provide
• Name, email, phone number, company name
• Message details and project requirements
• Any documents or materials you send

B) Automatically collected information
• IP address, device type, browser type
• Pages visited, time on site, referral source
• Approximate location (derived from IP)

C) Cookies and similar technologies
We may use cookies, pixels, and analytics tools to understand usage and improve the Site.

 

3. How We Use Your Information

We use information to:
• respond to inquiries and provide customer support,
• evaluate and deliver Services,
• send updates about your request or project,
• improve the Site’s performance and user experience,
• protect against fraud and abuse,
• comply with legal obligations.

 

4. Legal Bases (if applicable)

Depending on your location, we process personal data based on:
• your consent,
• performance of a contract or steps prior to a contract,
• legitimate interests (e.g., improving services, preventing abuse),
• legal obligations.

 

5. Sharing of Information

We may share information with:
• Service providers (hosting, analytics, email, CRM, scheduling tools),
• Professional advisors (legal/accounting) when necessary,
• Authorities if required by law or to protect rights and safety.

We do not sell your personal information.

 

6. AI and Data Processing

If you submit information for an AI workflow (e.g., call scripts, intake forms, automation requirements), we may process it to build, test, and deliver your solution.
We recommend not sending sensitive personal data unless necessary. If sensitive data is required (e.g., healthcare or financial), additional safeguards and agreements may be needed.

 

7. Data Retention

We retain personal information only as long as necessary for the purposes described above, including legal and accounting requirements. You may request deletion subject to lawful exceptions.

 

8. Security

We take reasonable measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

9. Your Rights

Depending on your location, you may have rights to:
• access your personal data,
• correct inaccurate data,
• request deletion,
• object to processing,
• request data portability,
• withdraw consent (where applicable).

To exercise your rights, contact us at: support@synapora.com

 

10. International Transfers

If you access the Site from outside [Country], your information may be transferred and processed in other countries where our service providers operate.

 

11. Children’s Privacy

The Site is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

 

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.