Telecom
T-Mobile Chatbot
Generated a Facebook audience of 650K+ users with customer support & lead generation T-Mobile bot
Conversational AI in Ecommerce and Retail
Change the way your business assist, interact and serve your customers with AI-powered ecommerce chatbot. Conversational AI can help consumers discover your products, simplify the purchase process, get the relevant information about the order and resolve their issues.
Estimate Project
42%
of ecommerce buyers chat to buy primarily via social and messaging platforms
83%
of customers require some sort of assistance to complete an online purchase
Support
ongoing optimization & monitoring
31%
conversational commerce shoppers message with brands for personalized advice
Why Conversational Commerce
Cross-channel
Provides self-service across popular channels, endpoints, and IVRs.
Data-driven
Provides new sources of data on customer behavior, language, and engagement.
Cost-effective
Requires minimal upfront investment, deploys rapidly, and quickly reduces support costs.
Prompt
Delivers responses in seconds and eliminates wait times. Faster case resolution.
Conversational Commerce Use Cases
Ecommerce chatbots act as an outstanding tool for lead generation in the online stores. Virtual assistants using intelligent cues are able to engage strangers on your website, app or social media in a conversation and convert them into customers.
42%
Of ecommerce buyers chat to buy primarily via social and messaging platforms.
At the stage of making a purchase decision, consumers have many questions. It is virtual assistants who can make it easier to get answers 24/7, help with finding alternatives or product reviews, and do their best to nudge the customer towards making a purchase.
83%
Of customers require some sort of assistance to complete an online purchase
A chatbot for conversational commerce reduces the likelihood of rejection by actively engaging visitors in a conversation they might find interesting, convincing customers to return to their carts and converting them into buying customers. Acting like a persevering human sales manager, a virtual assistant answers customers’ questions about products they are considering buying.
70%
the average cart abandonment rate across all industries
A chatbot for conversational commerce reduces the likelihood of rejection by actively engaging visitors in a conversation they might find interesting, convincing customers to return to their carts and converting them into buying customers. Acting like a persevering human sales manager, a virtual assistant answers customers’ questions about products they are considering buying.
70%
the average cart abandonment rate across all industries
Сommunications powered by AI significantly increase customer satisfaction, which leads to repeat purchases and the possibility of additional sales in the future. This is so, since e-commerce virtual assistants are available 24/7 to resolve about 80% or more of inbound queries that brands receive.
65%
Avg. chatbot satisfaction rate from chats with bots
By keeping all customer data in one place, chatbots for conversational commerce can proactively recommend timely and relevant offers based on customer preferences and actions which is a key factor in building long-term customer relationships and encouraging repeat purchases.
31%
Conversational commerce shoppers message with brands for personalized advice
More and more ecommerce customers prefer to contact a virtual assistant when it comes to order tracking, returns and cancellations, payment issues, and more. E-commerce chatbots can quickly and seamlessly resolve customer’s queries from start to finish, significantly reducing operating costs and increase containment rate by 30% to 60%.
69,2%
Conversations in retail can be automated with chatbots
Chatbot ROI Calculator
Run the numbers with our Chatbot ROI Calculator and get estimated results of the return you could get from implementing conversational Al across your business.
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Contact
E-mail
support@synapora.com
Phone
+1 (640) 777-2333
Delaware
78 MCCULLOUGH DR NEW CASTLE, DE 19726
New York
2307 E 66TH ST BROOKLYN, NY 11234
Ukraine
Kyiv, Lisova St., 4G/5 08201
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